State Farm® Insurance Agent Mariko Locke

"I've worked with the Locke State Farm agency since moving to Portland, and was with State Farm for 30 years, back in California. They have always been very straightforward, reliable, and responsive. Recently, I was somewhat shocked at the increased premium to insure my Subaru (high insurance costs in Portland). I got in touch with Whitney Wilson at State Farm, and she clearly explained the whole picture, including making sure I had all my allowed discounts. She also suggested that I try to "re-rate" my bi-yearly insurance, by sending a special document to State Farm's central processing facility. She immediately emailed me the document, got it back in the mail, sent it to HQ - and, amazingly, in less than two weeks, I got a major reduction in my premium (more than I had hoped for). Whitney was all over this process, and powered it through - very proactive, and no delays at all. I was very impressed, and very appreciative of this excellent service. Highly recommended!"

"I was hit by an uninsured driver and my car was badly damaged. Had trouble with the body shop getting thing’s right but my agent Kendra at this office has gone above and beyond with anything I questioned, she even got me a second opinion. Highly recommend I’m never leaving and couldn’t be happier with my coverage and more importantly the exceptional support!"

"(Translated by Google) Efficient service and good treatment, the policies meet my expectations, thanks for providing us with state farm security. (Original) Servicio eficiente y buen trato, las pólizas cubren mis expectativas, gracias por vrindarnos seguridad state farm ."

"Whitney Wilson at Mariko Locke's State Farm office is an outstanding representative of State Farm. Her competence and compassion, attention to detail and knowledge of our insurance policies has been a gift! We worked with her to update our house and auto insurance and we are now confident that our coverage is just as it should be. Most recently, she helped us to deal with the many details arising from a car accident. From explaining our benefits to facilitating connections to the national company and through the settlement process, we were very well supported. We are more than satisfied with State Farm and can't say enough about our appreciation of Whitney."

"The State Farm Insurance office run by Mariko Locke is a very pleasant, efficient place with which to do business for all of our insurance needs from everyday policy matters to help with claims processing. Whitney Wilson has been especially helpful in both of those situations. She has a calm, caring manner overlying her extremely knowledgeable grasp of our policies. She was immeasurably helpful to us when interfacing with the parent company due to an auto accident claim. I highly recommend her and the office without reservation!"

"I was with State Farm for about 12 years. This was the third agent I was with. In February of 2020 I totaled my vehicle. State Farm paid me out a few thousand dollars less than what my Jeep was worth but I was young so they obviously took advantage of that because I didn’t know to advocate for myself. In April of this year I moved from inner Northeast Portland to outer Southeast Portland and of course my premium went up almost $200 for 6 months. In September I moved up to a great neighborhood in Vancouver WA. They quoted me that my premium will go back down about $200. When I moved my premium went up even more. Their response? “Oh it’s because you’re at fault accident in 2020 and Washington just does things differently” AFTER THEY GAVE ME A QUOTE. I don’t know about you but if I quote a price/rate in my line of work I have to honor that. Not State Farm! I called and cancelled my insurance with State Farm and switched to Progressive in October. I was told I would get a bill or check in the mail. I never got anything. I called last week and was told my insurance was cancelled about a month later,in November…. I explained what actually happened and they promised a follow up. Still waiting on that. Update: thanks for the dismissive response and only addressing one sentence in the whole review. :) my call logs show you did leave a message saying that you would follow up and your office never did. Happy new year!"

"Everyone should use Mariko. After switching from a different insurance company and agent, I can attest that my experience with Mariko was much better. I was welcomed with respect, professionalism, and kindness. She is very knowledgeable and was able to help me with all my questions."

"Highly recommend, y'all. I've worked primarily with Whitney on Mariko's team, and it's been the easiest dang thing in the world. Whether it was changing last minute from rental insurance to house insurance, getting quote after quote (after quote after quote) for adding a new vehicle, the responses were quick, helpful, and I never once felt like I was being annoying (I was)."

"As a first-time homeowner, when our window was smashed by a vandal the first thing I did was call State Farm. Everyone on the phone was very nice, but the damage likely is beneath our deductible so nothing to do on their end. No worries. A week later I've been notified they're dropping our policy. So now in addition to replacing our window I need to spend time finding replacement insurance. I'd hoped that by choosing a local agent I'd be treated like a human, but State Farm has acted as a faceless corporation. Over what likely amounts to a $0 claim! Plan accordingly."